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How rm1cuci Protects Your Personal Data

At rm1cuci, the way we handle your personal data is straightforward: we collect only what we need, keep it secure, and never sell it to third parties.

Data collected only as neededNo third-party data salesYour rights under Malaysian lawSecure storage and transmissionContact us to update or remove data

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What This Policy Covers and Who It Applies To

rm1cuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all interactions you have with rm1cuci, including account registration, deposits and withdrawals processed through Touch 'n Go, GrabPay, Boost and FPX, and any support conversations you initiate. We operate under the framework of applicable Malaysian personal data protection law, and your

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use of our services is subject to local legal requirements. Where local law restricts access or eligibility, those terms apply and supersede any general statements here. We process your name, email address, contact number, payment identifiers and device data solely to operate your account, verify transactions
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and fulfil any legal reporting obligations. We do not process this data for any purpose beyond what is stated here without seeking your explicit consent. If you are accessing our platform from outside a permitted jurisdiction, the availability of our services depends on what local law
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permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or request deletion of the personal data we hold on your account, our privacy support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Identify yourself as making a data privacy request and our team will route you to a privacy handler within minutes, any time of day.

Email Support Send your request to our dedicated privacy inbox. Include your registered email address and the specific data action you are requesting — access, correction or deletion — and we will confirm receipt within 24 hours.

In-Account Request Form Log into your rm1cuci account, navigate to Account Settings, and submit a data request directly through the privacy form. This creates a timestamped record and speeds up our verification process.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security at rm1cuci

We have built our data practices around the principle that your account belongs to you.

Data Collection

We collect your name, email, phone number and payment method identifiers when you register or transact. We do not collect more than is necessary to operate your account and process payments through GrabPay, Boost, Touch 'n Go or FPX.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can disable non-essential cookies from your browser settings at any time without affecting your ability to log in or deposit.

Account Security

All account data is transmitted over TLS encryption. Passwords are stored as salted hashes — never in plain text. If we detect an unusual login pattern on your account, we will send a verification prompt to your registered email or phone.

Data Retention

We retain your account and transaction records for as long as your account is active and for the period required by Malaysian financial and anti-money-laundering regulations thereafter. Once that period expires, data is deleted from our production systems.

Third-Party Sharing

We share data only with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete your transactions, and with regulators when legally required. We do not sell, rent or trade your personal data to marketing companies.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account data by contacting our privacy team via live chat or the in-account request form. We process verified requests within two working days.

Frequently Asked Questions About Your Data Rights

These questions cover the most common things our account holders ask about how rm1cuci manages personal data, what rights you have, and how to exercise them.

We collect your full name, email address, phone number and, where identity verification is required by law, a copy of your identification document. Payment method identifiers from Touch 'n Go, GrabPay, Boost or FPX are recorded for transaction history.

No. We do not sell, rent or trade your personal data. Data is shared only with payment processors to complete your transactions and with authorities when Malaysian law requires us to do so. That is the full extent of external sharing.

Log into your account and use the data request form in Account Settings, or contact us via live chat. Identify your request as a data access request and we will compile and send your data within two working days of verifying your identity.

You can submit a deletion request through the in-account form or by emailing our privacy team. We will delete your data once we have fulfilled any retention obligations required under Malaysian financial regulations, and we will confirm when deletion is complete.

Transaction records are retained for the period mandated by applicable Malaysian anti-money-laundering and financial reporting laws. After that statutory period, records are purged from our production systems. We will clarify the exact timeframe if you contact us.

We use session cookies for login continuity and analytics cookies to see which pages are visited most. You can disable analytics cookies via your browser settings. Session cookies are required for your account to function, but you can clear them by logging out.

All payment data is transmitted over TLS encryption. We store only the transaction reference identifiers returned by Touch 'n Go, GrabPay, Boost or FPX — we never store full card or bank account numbers on our own servers.

How rm1cuci Protects Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies and Account Security at rm1cuci

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Frequently Asked Questions About Your Data Rights

01 What personal data does rm1cuci collect when I open an account?

02 Does rm1cuci sell my personal data to other companies?

03 How can I request a copy of the data rm1cuci holds on me?

04 Can I ask rm1cuci to delete my account data?

05 How long does rm1cuci keep my transaction records?

06 What cookies does rm1cuci use and can I turn them off?

07 Is my payment data safe when I deposit via Touch 'n Go or FPX?

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